Refund policy
Refund policy
Every piece is made to order
Nothing in this store sits in a warehouse. Each garment is printed and sewn after you buy it, which is why we don't carry stock and why we can't resell a returned item.
Change of mind and sizing
We don't accept returns or exchanges because an item didn't fit or you changed your mind. Flat measurements in inches are listed on every product page — please check them against a garment you already own before ordering.
If you're unsure between two sizes, email us before you buy and we'll help.
If something is wrong with your order
If your item arrives misprinted, damaged, defective, or isn't the item you ordered, we'll replace it free of charge. Email godlycollections.com@gmail.com within 14 days of delivery with:
- your order number
- photos of the item showing the problem
- a photo of the shipping label if the package was damaged
We'll confirm within 2 business days and send a replacement at no cost to you. You won't need to ship the faulty item back.
If a replacement isn't possible, we'll refund you in full to your original payment method.
Orders that never arrive
If tracking shows no movement for 20 days after dispatch, contact us and we'll either replace the order or refund it.
Cancellations
We can cancel an order only before it enters production, usually within a few hours of purchase. Email us straight away and we'll cancel if we still can.
Nothing here limits your statutory rights.
Questions: godlycollections.com@gmail.com